FAQs

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Of course you can. Samples are free of charge. We offer samples of consumables (blades, stones, bristles). Samples are not available for mechanical parts, but there is an after-sales service guarantee. Please email us at:sales@makerboni.com.

Shanghai Port, China

If you have your standard trade terms, please let our sales staff know. We commonly offer Ex-works, FOB, CFR, CIF, and other trade terms.

For orders that we can ship within 24 hours, 100% payment is due. For orders that we have to manufacture, please pay 30% in advance and 70% of the balance before delivery.

Generally, we deliver within 24 hours after receiving payment, and we have sufficient spare parts in stock.

We promise that the quality of our goods is the same as the original goods, you can try some goods first. For spare parts, if there is any unsolvable problem in the work, we have a team of professional technical engineers with 20 years' experience to support you, or we will replace them as soon as possible.

We are manufacturer direct production. You can visit us at any time. We offer the best price for our customers to build a long-term relationship. We will give you a discount according to your order.

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